Privacy Policy

1. Introduction

Welcome to Hayvee (“we,” “our,” or “us”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the “Service”).

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and email address
• Phone number
• Company/business name
• Billing and payment information
• Profile information and preferences

2.2 Device and Usage Information

We automatically collect certain information when you use our Service:

• Device type, operating system, and unique device identifiers
• IP address and general location information
• App usage data and interaction patterns
• Crash reports and performance data

2.3 Location Data

With your permission, we collect precise location data from your device. This is used for:

• GPS check-in verification at work sites
• Photo geotagging for documentation purposes
• Distance calculations for mileage tracking

You can disable location services through your device settings, but this may limit certain features of the Service.

2.4 Photos and Media

Our Service allows you to capture and upload photos for work documentation. These photos may include embedded metadata such as timestamps and GPS coordinates. Photos are stored securely and are only accessible to authorized users within your organization.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and maintain our Service
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To provide AI-powered features such as invoice generation and task suggestions
• To improve our Service and develop new features

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Within Your Organization: Information is shared with other users in your company account as permitted by your administrator.
• Service Providers: We share data with third-party vendors who assist in providing our Service (e.g., cloud hosting, payment processing, analytics).
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, your information may be transferred.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure cloud storage with access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Work order data and photos are retained according to your subscription plan and can be exported or deleted upon request.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Export: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at support@hayvee.com.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@hayvee.com
• Phone: 307-Hay-0177 (307-429-0177)